Acknowledgement and acceptance of our terms and conditions
These Terms and Conditions apply to the use of the urbanlicht.com website and the purchase of any goods from it. Urbanlicht is a website owned by Dan Heap Limited a company registered in England & Wales (Company No.5537967 ), head office address: 20-22 Wenlock Road, London, N1 7GU The company is referred to as urbanlicht in these Terms and Conditions and more generally in the public domain. By using the urbanlicht web site you agree to be bound by its Terms and Conditions. Please read these carefully and be aware that urbanlicht reserves the right to change any of these terms without prior notice. By placing an order with urbanlicht you are acknowledging that you are our customer and have read, understood and accepted our terms and conditions. Different terms and conditions apply when ordering bespoke design services and these are available on request.Limitation of liability
urbanlicht will not accept any claims for consequential costs. Liability in connection with goods and services supplied will be limited to the replacement or repair of the goods supplied and will not exceed the invoiced value.Copyright
All images on this web site, including the web site itself, are the property of Dan Heap Ltd and may only be used for the purposes of browsing the web site and for purchasing goods and services from urbanlicht. The copyright of all designs supplied by or purchased from urbanlicht remain the property of Dan Heap Ltd and may not be reproduced, partially copied or design elements extracted in any form without the prior permission of Dan Heap Ltd. All rights are reserved by Dan Heap Ltd.Permitted uses of content text, images and data
urbanlicht welcomes the fair use of it's content for personal, educational, social media and other non-commercial uses on the following terms; you must cite urbanlicht as the author and source of the material; link to, when possible, the urbanlicht web site source; any copyright, trademark, or other proprietary information placed in or near the text, images, or data must be included; and, all terms or restrictions other than copyright (such as trademark, publicity and privacy rights, or contractual restrictions) as may be specified in the metadata or as may otherwise apply to the content must be complied with.About our products
We offer a mix of bespoke, custom and stock products; all bespoke and custom products are made to order, we normally have all our stock products available immediately. Sizes and measurements given are as accurate as reasonably possible and current at time of display although urbanlicht does not accept liability for sizing errors shown on the urbanlicht web site.Sales tax (UK VAT) charges
All prices shown include UK VAT at the current rate. We do not exclude or refund VAT for distance sales, i.e. territories and countries outside the UK, and you may be liable for local import duties and customs taxes. Please note Dan Heap Ltd is not responsible for overseas customs clearances.Placing orders
Orders are accepted once payment is made in full. Payment can be made at checkout by credit or bank card. All prices shown are current at time of display although Dan Heap Ltd does not accept liability for pricing errors shown on the urbanlicht web site. Once payment has been received we will confirm acceptance of your order by the email address provided with your order. urbanlicht reserve the right to refuse to accept your order for any reason. If we refuse your order you will be notified by email and we will immediately reimburse you any payments made to us. We will not be obliged to offer any additional compensation for disappointment. If we are unable to deliver in your area, the item ordered is out of stock or there is an excessive delay with production or dispatch, we will contact you and offer cancellation if the delay is unacceptable to you.Discount codes and vouchers
urbanlicht discount codes represent various offers; they may be one time use only or be reusable over a fixed period of time, and they will either offer a fixed monetary discount or a percentage off amount. Gift vouchers are printed the type of discount and the code. The discount only applies to the nett product cost, e.g. it does not cover tax or delivery costs. Codes can only be redeemed when purchasing through the urbanlicht website and cannot be used via 3rd party traders or resellers and cannot be used in conjunction with any other offer.Colour accuracy
Every effort is made to reproduce on screen colour as closely as possible to our products, we cannot guarantee an exact match nor accept any responsibility for any variation in colour caused by the browser software or computer system used to view our products. Differing production runs and sample swatches do not guarantee colours are an exact match and may alter with time. Variation of this kind is normal and is not considered a reason for rejecting goods.Refunds
We will refund you as soon as possible but within 14 calendar days of cancellation of your order. Refunds will be credited to the original purchaser's method of payment. We will credit you any additional postage costs where the item returned is faulty or damaged when supplied.Delivery
Postage prices are calculated at checkout and will vary depending on parcel weight, size, delivery service and location, many items can be sent worldwide. Some addresses may have several delivery options and these will be available to choose after address input. It is your responsibility to ensure you have supplied the correct postal details. We will confirm when we can deliver your order, usually by email, normally within 21 days. If you require an express delivery which is not an option in your area, or you require a particular delivery date please contact us by phone or email and we will do our utmost to meet your deadline. There may be additional changes for express services. All delivery dates are estimates and are not a guarantee. Delivery outside the UK is on the condition there is an adequate postal/courier service to your address and that you are responsible for any additional tax payments and custom charges. It is your responsibility to notify urbanlicht if an order is not delivered. Once goods have been delivered you become the owner and are held at your risk. We are not liable for their loss or destruction after this time. Because of weight, dimensions or re-selling agreements some products may not be available in your area.Customer satisfaction
Please examine your order on delivery for any damage or suitability. It is important that before you start to use our products you unwrap them and check for damage or faults, appropriateness for your use and that the dimensions are as ordered. No claims can be accepted after any of our products have been cut, hung or used and no claim for decorator/installation charges will be accepted. It is not possible to accept returns for bespoke or custom products unless we have supplied faulty goods or services.Privacy policy
urbanlicht will collect and store personal information when you contact us. This information will be held in a secure manner and will only be used for internal administration purposes and will not be passed to a third party without your consent. Credit and bank card details are only required to complete payment (through a secure recognised payment gateway independent from urbanlicht) and are not kept once the sale is complete.We have an email newsletter subscription service giving you the latest news, offers, new products, updates, etc. and is available by checking the 'EMAIL OPT-IN' box at checkout or visit www.urbanlicht.com/newsletter-sign-up. You can cancel this service at any time, either choose the ‘unsubscribe’ option in the newsletter or notify us directly.
Under the EU General Data Protection Regulation (GDPR) you have a number of rights regarding the use of your personal data including, privacy protection, changing your communication options with us, seeing the information we hold and having your personal data erased.
